CRM Data Steward
|Date posted||October 17, 2017|
Sheppard Mullin has a vacancy for a full-time, non-exempt Data Steward in their Marketing Department. The primary function of this position is to be the steward and champion of our CRM system. The Data Steward is responsible for the day-to-day management of the CRM and other digital marketing tools, supporting audience-development efforts, database cleansing and updating, data standards enforcement, and support efforts geared towards staff adoption of the CRM system through end-user training and education.
- Serve as the primary internal expert and hands-on user of CRM and other digital marketing tools.
- Update and maintain the firm’s CRM data on an ongoing basis; monitor the system for duplicate contacts; standardize contact names and addresses; and input contact activities.
- Maintain and administer the CRM permissions, including creating profiles, roles, groups, and users. Manage new user set-ups and deactivations.
- Generate and provide reports to business development, attorneys and staff as requested.
- Research client and prospect information to ensure the CRM data is up-to-date and accurate.
- Identify application-related problems and work with stakeholders and vendors to resolve issues.
- Respond to internal and external CRM-user inquiries in a timely manner.
- Register, troubleshoot and resolve customer support issues as needed.
- Continually maintain CRM system documentation.
Desired Skills and Experience
- Effective at working independently as well as collaboratively.
- Work proactively, and be persistent to resolve issues.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills, with a strong customer service orientation.
- Strong organizational skills, with the ability to anticipate needs and prioritize tasks.
- Proficient in Microsoft Office applications.
Salary & Benefits
Ideal candidates will preferably have law firm experience. Salary is commensurate with training and experience. Competitive benefits package.
This is a full-time position requiring the ability to work overtime as necessary.
Principals only. EOE.